Mobile banking is getting a new look

We’ve pre-populated the bank account details for hundreds of major companies to help make it easier for you when you’re paying a credit card or utility bill.

Here’s how it works:

1. Once logged on, select 'Pay & Transfer' and choose 'Make a payment or transfer'.
2. Select the account you'd like to pay from, and then select 'My payees'.
3. Select 'Add a new payee', go to 'Select a company' and then 'Next'.
4. Search for a company and follow the on-screen instructions to complete the payment.

In most cases, sending money to companies is instant. However this can vary, so please make sure you check when reviewing your payment details for accurate timescales.

Top tip: if you're paying back your HSBC credit card manually every month, consider setting up a Direct Debit to make sure you don’t miss a payment. To find out more, check out our credit card repayments page.

Fraud advice: stop and check.

Scammers will pressurise you to make immediate payments. Please be sure this is a genuine request - if someone claiming to be from the police, a utility company or similar has asked you to do this, contact them on a trusted phone number or email address to check.

Remember, we'll never contact you to ask you to move your money to a “safe” account.

To find out more about how to protect yourself, please visit our security centre.

If you're paying family, friends or any other person for the first time, just ask them for their sort code and account number. Then follow these instructions:

1. Once logged on, select 'Pay & Transfer' and choose 'Make a payment or transfer'.
2. Select the account you'd like to pay from, and then select then 'My payees' tab.
3. Select 'Add a new payee' twice and then 'Next'. 
4. Follow the on-screen instructions to complete the payment.

Your money should reach the payee immediately, subject to our standard checks. Once the payment has been made, it cannot be recalled - so please make sure the details you use are correct.

Fraud advice: stop and check.

Never send money to or receive money from someone you’ve only met online - or give away your bank details, no matter how much you trust them or believe their story. To find out more about how to protect yourself, please visit our security centre.

Everyone needs to move money between personal accounts from time to time. Whether you're adding to savings or dipping into them, here’s how you do it:

1. Once logged on, select 'Pay & Transfer' and choose 'Make a payment or transfer'.
2. Select the account you'd like to pay from, and then the account you'd like to make the payment to.
3. Follow the on-screen instructions to complete the payment.

You can pay off your HSBC credit card using the HSBC UK Mobile Banking app. Just follow these easy steps:

1. Once logged on, select 'Pay & Transfer'.
2.  Choose 'Make a payment or transfer' and select the account you'd like to pay from.
3. Under ‘My accounts’, choose the credit card you’d like to pay off.
4. Enter the payment amount and confirm if you want to make the payment now or at a later date.
5. Tap ‘Continue’ and confirm the payment.

After you’ve sent money to a payee for the first time, their details will be added to your list of payees. To send money to them again, follow these steps:

1. Once logged on, select 'Pay & Transfer' and choose 'Make a payment or transfer'.
2. Select the account you'd like to pay from and then the payee from 'My Payees'.
3. Follow the on-screen instructions to complete the payment.