Improvements to the HSBC UK app

We're gradually releasing the updated version of the HSBC UK Mobile Banking app over the next few months. This means some customers will get the app before others.

There's nothing you need to do. The update is automatic and we'll let you know when you're all set to enjoy the new features.

We're in the process of gradually releasing it to all our customers over the next few months, so it will reach your phone soon.

This depends on which security details you need help with.

Go to our online Digital Banking Help Tool and select the most appropriate option.

If you've forgotten your password:

You can also see these instructions on our online Digital Banking Help Tool.

You will need your date of birth and one of the following:

To get a username reminder:

You can also see these instructions on our online Digital Banking Help Tool.

There's an option for your device to remember your username, however this shouldn't be used if you access via a shared device. If you need further help call us on 03457 404 404.

If you've another mobile device with the app on it, you'll need to remove the Mobile Banking PIN from it to help prevent fraudulent access to your accounts.

If you're unable to do this or you don't have another device, call us immediately on 03457 404 404.

Or textphone on 03457 125 563 (in the UK), or +44 207 088 2077 (outside the UK).

You may be responsible for unauthorised payments made from your accounts if you haven't kept your device and your security details safe.

You can set up the HSBC UK app on up to 3 devices.

To set up a on a new device:

If you're no longer using your old device, remove the Mobile Banking PIN from it to help prevent fraudulent access to your accounts.

To remove the Mobile Banking PIN from your old device:

If you don’t have your old device, contact us on 03456 002 290 and we’ll remove the app for you.