Mobile Banking App

HSBC UK
Ways to bank
Mobile banking

Tap into a smart way of managing your accounts

Download the app and register in minutes. Manage your accounts on the go, with access to your cards and payments at your fingertips.

Benefits of mobile banking

Smooth navigation

Move swiftly between your most used services and look after your banking, investments and credit cards from your screen.

Easy to use

Swipe left or right to move between key services, and find all app functions in a single 'Library' page.

Quick global connections

Send money to over 200 countries and regions, and move funds between your linked HSBC global accounts with ease.

Easy to get help

Get 24/7 support with our chat feature on every page to help you complete tasks and find what you need quickly.

Our best features

Tailor the app to your needs

Set the homepage up how you want to view your account balances, investments and Balance forecast. Plus, choose the quick links you want to see that'll take you to your most used services.

Easy to explore products and services

Move between products and services with our swipe left or right feature. Plus, we've grouped together related products and features in single hubs so you can get things done in fewer taps.

Learn more about our dedicated hub pages.

Simple payment processes

Make payments to home and existing international payees from a single hub. You can also pay your last 8 payees without re-entering their key details, and quickly access frequently used payment methods.

Always on hand to help

Get help with your banking queries easily by contacting us through the chat feature, available on every page. You can even ask for help by speaking your query.

Hub pages make tasks simpler

We've created dedicated hubs for key products and services. This means you can do all related tasks on the same page.

Balance forecast

Budget from one payday to the next with our tool. It shows your month-end balance once known standing orders and Direct Debits are deducted, and alerts you to possible shortfalls.
Cards

View and manage your credit and debit cards, apply for related products, and receive relevant offers.
Insurance

View various insurance products and access educational articles on the importance of insurance.

Explore products

Browse, compare and apply for products, and get tailored product recommendations and offers.
Investments

Buy and manage ready-made funds, track your GIC investments performance and find further options - capital at risk.
Security and fraud

Strengthen your online security - see all the security and fraud prevention features in one easy-to-find place.

Frequently asked questions

This depends on which security details you need help with.

Go to our online Digital Banking Help Tool and select the most appropriate option.

If you've forgotten your password:

Open the HSBC UK Mobile Banking app
Tap 'Forgotten your password?' from the log on screen
Create a new password, then confirm it, tap 'Continue' and follow the on-screen instructions

You can also see these instructions on our online Digital Banking Help Tool.

You will need your date of birth and one of the following:

Sort code and account number
Credit card number
InvestDirect account number

To get a username reminder:

Open the HSBC UK Mobile Banking app
Tap 'Forgotten username' on the log on screen
Select how you'd like to verify yourself from the options, tap 'Continue' and follow the on-screen instructions
Once all the details are verified, your username will be displayed

You can also see these instructions on our online Digital Banking Help Tool.

There's an option for your device to remember your username, however this shouldn't be used if you access via a shared device. If you need further help call us on 03457 404 404.

If you've another mobile device with the app on it, you'll need to remove the Mobile Banking PIN from it to help prevent fraudulent access to your accounts.

Log on to the HSBC UK Mobile Banking app with your other device
Tap the 'Menu' icon
Select the 'Profile' icon
Tap 'Security and generate security code', then 'Manage devices'
Select and then remove the device that has been lost or stolen

If you're unable to do this or you don't have another device, call us immediately on 03457 404 404.

Or textphone on 03457 125 563 (in the UK), or +44 207 088 2077 (outside the UK).

You may be responsible for unauthorised payments made from your accounts if you haven't kept your device and your security details safe.

You can set up the HSBC UK app on up to 3 devices.

To set up a on a new device:

Download the HSBC UK Mobile Banking app from the App Store or Google Play on to your new device
Follow the on-screen instructions to set up a Mobile Banking PIN

If you're no longer using your old device, remove the Mobile Banking PIN from it to help prevent fraudulent access to your accounts.

To remove the Mobile Banking PIN from your old device:

Log on to the HSBC UK Mobile Banking app using your old device
Tap the 'Menu' icon
Select the 'Profile' icon
Tap 'Security and generate security code', then 'Manage devices'
Select and then remove the old device you’re no longer using

If you don’t have your old device, contact us on 03456 002 290 and we’ll remove the app for you.

Find out more about the operating systems our app works on.

Our mobile banking app is available on iPhones and iPads running iOS 15 or higher. And on Android devices using Android 9.0 or higher.

If you can’t use the mobile app, you can ask for a physical Secure Key so you can access online banking. You can do this by calling 03456 002 290 or by visiting your local branch. Please allow up to 10 working days for delivery.

Find more support on our help page

Security is our priority

We're constantly innovating to protect you and your money. Our app has a number of safety features:

Boost your online security with our security check-up. It's important to review this regularly, so we'll remind you in the app
Get an extra layer of security when you log on using fingerprint and face recognition - available on supported devices only
If your card is lost or stolen you can freeze it – and then unfreeze if you find it
Keep track of money going in and out of your account with transaction notifications
Provided you keep your security details safe, we'll refund any money taken from your account without your approval with our Digital Security Promise

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Mobile banking

Tap into a smart way of managing your accounts

Benefits of mobile banking

Smooth navigation

Easy to use

Quick global connections

Easy to get help

Our best features

Tailor the app to your needs

Easy to explore products and services

Simple payment processes

Always on hand to help

Hub pages make tasks simpler

Frequently asked questions

What should I do if I'm locked out of digital banking?

What should I do if I've forgotten my password?

What should I do if I've forgotten my username?

What should I do if my mobile device is lost or stolen?

How do I set up the app on another device?

What devices can I use the HSBC UK Mobile Banking app on?

Security is our priority

You might also be interested in

Online banking

Telephone banking

Branch banking

Banking at home

Disclaimer

Customer support