HSBC Flexipay

HSBC UK
Loans
HSBC Flexipay

What is HSBC Flexipay?

HSBC Flexipay lets you spread the cost when you make an eligible purchase from one of our partner retailers. Once you make the purchase, you can then repay monthly over a set period. You can apply for HSBC Flexipay whether you bank with us or not. Once approved, you can manage your account via the mobile app or online banking.

Already applied?

Why use HSBC Flexipay

Finance plans can start from 0% APR

You may be able to choose between finance plans that are interest-free and ones that have interest. Be sure to check with the retailer for specific rates as availability may vary.
Fast access to credit

Once approved, you can make your purchase straight away using HSBC Flexipay.
Range of loan terms to choose from

There are a range of loan terms available, so you can choose a repayment period that suits your budget and financial situation.

Fixed monthly payments

Know exactly how much you need to pay back each month with a fixed interest rate and no hidden fees.
Flexible loan management

Manage your finances the way you want, with the flexibility to make overpayments free of charge or repay your loan early, if you want. This could reduce the amount of interest you have to pay.

How does HSBC Flexipay work?

You can apply for HSBC Flexipay when you checkout with one of our partner retailers. We'll then run a full credit search to make sure HSBC Flexipay is a suitable lending product for you based on your financial history.

Step 1. Select HSBC Flexipay at checkout

When you checkout with one of our retail partners, choose HSBC Flexipay as your payment method*.

*HSBC Flexipay may only be available on certain products. Terms and conditions apply. Be sure to check with the retailer for exact details.

Step 2. Select your finance plan

You'll see a range of finance plans to choose from - just select the one that best suits your requirements.

Step 3. Apply

We’ll ask for your personal, employment, and address details. We’ll then run a full credit search on your application that will be visible to other lenders - this is to make sure we’re offering you an affordable lending product.

Step 4. Next steps

We'll provide a response on your application within minutes. If you're approved, you'll just need to set up a Direct Debit and choose your repayment date.

Once you've read and accepted the key documents, you can complete your purchase using HSBC Flexipay.

Who can apply?

You can apply for HSBC Flexipay if you:

Are over 18 and a resident of the UK
Have an annual UK taxable income / pension before tax of £10,000 or more
Are a customer of any bank or building society with a Direct Debit facility

You can apply for HSBC Flexipay whether you bank with us or not.

Credit is subject to status. Terms and conditions apply.

Things you should know

APR and repayments

The APRs available may vary between retailers - be sure to check with the retailer for their rates.

When you use HSBC Flexipay for the first time, your account will be opened but will show a £0 balance.

Your account will show your full loan amount once the retailer notifies us that your order has been delivered. When this happens, it means your account has been drawn down.

Your first repayment will then be due one month from the draw down date. It will be automatically collected on your chosen repayment date.

Withdrawing from your HSBC Flexipay agreement

After you sign your HSBC Flexipay agreement, you have 14 days from the following day to change your mind and withdraw from the finance.

If you want to do this, contact us on 03457 404 404.

Please note: withdrawing from the finance doesn't cancel your order. You'll need to contact the retailer to choose a new payment method or to request an order cancellation.

Early repayments

You can repay in full at any time through the mobile app, by visiting a branch or by calling us on 03457 404 404.

Once you've given us notice, we'll give you a settlement figure. You'll need to pay this to close your account.

Making an early repayment may lower the amount of interest you'll have to pay - this will be reflected in the settlement figure.

Your settlement figure will cover interest for up to 28 days after you notify us, plus an additional month.

Overpayments

You can overpay by transferring money to your HSBC Flexipay account. Our help and support page has more information on how you can do this.

You can also make an overpayment by visiting a branch or by calling us on 03457 404 404.

If you make an overpayment, your monthly repayments will still be collected as normal but your loan will be repaid early.

We won't charge you if you make a late payment. However, we may inform the credit reference agencies - this may impact your ability to get credit in the future.

You'll need to make repayments via Direct Debit. If you're struggling to make repayments, visit our money worries page for support.

If you think there might be a change in your circumstances that could increase your outgoings or reduce your disposable income, please contact us by phone or in branch for further guidance. Changes to consider are:

Employment changes such as retirement, maternity or paternity leave, or extended leave
Reduction in working hours, fixed contract end dates, or zero hour contracts
An increase in living costs such as rent or mortgage repayments
Health changes that impact your ability to work or increase your outgoings

FAQs

Yes, you can.

You'll need to complete a credit application each time you select HSBC Flexipay at checkout.

In most cases, you'll get an instant decision on your application.

However, there may be times where we need more information or need to complete further checks. This is called a referral.

If this happens, we'll send you an email letting you know the decision or next steps.

More FAQs

What is HSBC Flexipay?

Already applied?

Review your offer

Why use HSBC Flexipay

How does HSBC Flexipay work?

Step 1. Select HSBC Flexipay at checkout

Step 2. Select your finance plan

Step 3. Apply

Step 4. Next steps

Who can apply?

Things you should know

APR and repayments

Changes to your HSBC Flexipay agreement

Late payment charges

Responsible lending

Important documents

FAQs

Can I have multiple HSBC Flexipay plans?

Can I apply for HSBC Flexipay with someone else?

How quickly will I get a decision on my HSBC Flexipay application?

Find out more

Managing your HSBC Flexipay account

How to manage your loan repayments

Accessibility

Customer support