Visit GOV.UK for foreign travel advice. You’ll find the latest travel information for each country or territory, including entry requirements, safety and security, health risks, and travel warnings.
If you pay for a holiday or flights costing between £100 and £30,000 with a credit card, you may have protection under Section 75 of the Consumer Credit Act. Not all situations are covered but you may be able to claim if the airline or travel company goes bust, for example.
Debit card payments and purchases are not covered by section 75 of the Consumer Credit Act. But your card provider may be able to recover some of the money, under the 'chargeback' scheme in the event something goes wrong.
Claiming a refund from either your travel operator or your card provider may lead to a better outcome than claiming via your travel insurance, as you may be able to claim the full amount you paid without having to pay an insurance excess. You could also potentially recover losses for all party members on the booking.
Before making a claim, follow the supplier’s refund and re-booking terms in the first instance.
Before booking any new travel, check with your insurer to see what sort of cover you have.
This may include:
If you decide to get travel insurance, it makes sense to buy it as soon as you book your holiday. As well as covering you while you’re away, travel insurance can also cover you for things that might go wrong before you travel, such as:
If you’re planning two or more trips within 12 months, you may want to consider whether annual or ‘multi-trip cover’ works out cheaper for you. This depends on where you're travelling to and how long you’re going for, so compare the cost against single-trip cover before buying a policy.
At HSBC, we no longer offer single and annual multi-trip travel insurance policies to new customers. If you already have an HSBC Insurance Aspects policy with us, you can find more information, including how to make a claim here.
If you’re an HSBC Premier customer, you may be interested in HSBC Premier Worldwide Travel Insurance for you and your family.
HSBC Premier Worldwide Travel Insurance is underwritten by Aviva Insurance Limited. Terms, conditions, limitations, and exclusions apply.
And if you’re looking for ways to manage your money while outside the UK, we can help.
Our HSBC Global Money Account allows you to spend money abroad (withdraw cash or make card purchases in multiple currencies) without paying HSBC fees – just as you would at home.
Global Money is available for eligible HSBC Current Account holders who have the HSBC UK mobile banking app and a valid email address that’s on our records. Terms and conditions and other non-HSBC fees may apply.
You can also order Travel Money online from HSBC. Choose home delivery or collect from one of our Full Service or Cash Service branches. The minimum order for Travel Money is £100, and you need to have an account with HSBC, first direct, or M&S Bank.
