Worldwide travel insurance claims
You can make a non-emergency travel insurance claim online or by calling Aviva on:
Lines are open: Monday to Friday 08:00 to 18:00; Saturday 08:00 to 16:00
For medical emergencies, call:
For Legal Expenses Claims and Advice Helpline
Lines are open: 24 hours a day, 365 days a year
Documents you may need when making a travel insurance claim
- Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports.
- A police report made as soon as is reasonably possible after discovering a theft or loss.
- Evidence from an airline that you've reported loss or damage caused by them.
- Written confirmation from your tour operator or carrier to validate any delays.
- Evidence that you've been unable to get a refund from elsewhere.
Please note, this is not a complete list as each claim is different. Please read your policy document for full details.
Mobile phone insurance claims
You can register your mobile phones and make a mobile phone insurance claim online or by calling Likewize on:
+44 1603 606 372 (if calling from outside the UK)
Lines are open Monday to Friday: 08:00 to 20:00
Saturday, Sunday and public holidays: 08:00 to 18:00
Before you call
The IMEI number of your mobile phone will be required if you make a claim.
You can find it by dialling *#06# on your phone’s keypad, on the box or your receipt, or by contacting your network provider.
24-hour motor breakdown assistance claims
For motor breakdown assistance you can report online via the myRAC app or by calling RAC on:
+44 1603 606 377 (if calling from outside the UK)
Lines are open: 24 hours a day, 365 days a year
What you'll need to hand when you call
- The exact location of both you and the vehicle, the road it is on or the nearest road junction.
- The vehicle's make, model and registration number.
- A contact telephone number.