It differs from other types of fraud, where criminals get access to accounts and steal money without the account holder’s knowledge.
With APP scams, criminals often try to persuade you to take action in a hurry. They make you panic before you have time to think it through properly.
We’ve also listed some common APP scams to watch out for below.
Some new rules apply from 7 October 2024 if you're the victim of an authorised push payment (APP) scam.
These new rules, due to a change in regulation apply to money sent between UK accounts using:
Under the new rules:
We’ll update our terms and conditions to reflect these changes no later than 9 April 2025.
If you believe you’re the victim of one of these scams, please call us straight away on 03457 404 404. We’ll review this based on the information provided by you, the bank that received the scam payment and anyone else relevant, including the police if appropriate. We’ll also need to share your details and what you’ve told us with the receiving bank or police so they can investigate.
There are some situations which mean you may not be entitled to reimbursement under the new rules.
These include if:
Just as a reminder, the new rules don’t apply to payments:
These payments will still be investigated and you may still be reimbursed, so it’s important to report them.
Some types of APP scams are covered by the new rules but others aren’t. We’ll still investigate other types of scams and you may be reimbursed, so it’s important to report them to us.
This scam starts with the victim trying to pay an invoice to a genuine payee. The criminal intervenes to convince the victim to redirect the payment to an account they control. Criminals can pose as conveyancing solicitors, builders or other tradespeople. They might also target businesses by posing as a supplier. In both cases, they claim the bank account details have changed. With this type of fraud, the criminal often either intercepts emails or compromises an email account.
This is where the scammer impersonates the chief executive officer (CEO) or other high-ranking official of an organisation. They then try to convince you to make an urgent payment to the scammer’s account. This type of fraud mostly affects businesses.
In this scam, a criminal gets in touch and pretends to be from the police or the victim’s bank. They convince their victim to make a payment to an account they control. They might also claim to represent a utility company or government department. Common scams include bogus claims that the victim must settle a fine, pay overdue tax or return a refund. Sometimes the criminal asks for remote access to the victim’s computer as part of the scam, claiming they need to help ‘fix’ a problem.
The fraudster pretends to be a family member or someone the victim knows. They then usually go on to make up a story and ask the victim to make a bank transfer. These requests generally come from social media, text messages or other instant messaging platforms.
This is when you pay in advance for goods or services that are never received. These scams usually involve the victim using an online platform such as an auction website or social media.
Find out more about purchase scams.
A criminal convinces you to move your money to a fund that doesn't exist or to pay for a fake investment. The criminal will usually promise a high return. These scams include investment in items such as gold, property, carbon credits, cryptocurrencies, land banks and wine.
Read more about investment scams and cloned companies.
Fraudsters will use fake profiles on social media or dating websites to target their victims. They try to start a relationship and develop it over a long period of time. Once they've established their victim’s trust, the criminal will then claim to have a problem, such as an issue with a visa, health issues or flight tickets and ask for money to help.
Read more about how to avoid romance scams.
In this type of scam, a criminal convinces you to pay a fee that they claim will result in the release of a much larger payment or high value goods. These scams include claims that you've won an overseas lottery, that gold or jewellery is being held at customs or that an inheritance is due. The fraudster tells you a fee must be paid first. When the payment is made, the promised goods or money never materialise. These scams often begin with an email or a letter sent by the criminal to the victim.
