Help With Finances | Financial Guidance

HSBC UK
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Money worries
How we can help

If you're worried about money, get in touch

If you don't think you'll be able to make your repayments to us in the near future, or have missed a payment already, please contact us as soon as possible. Our trained specialists are here to help, offering an income and expenditure review and working with you to develop a plan for sorting out your finances.

Speak to one of our specialists

Call us on 0800 028 7183

Lines are open 08:00 - 18:00 Monday to Friday, and 08:00 - 16:00 on Saturdays (excluding public holidays).

Already receiving advice?

If a debt-counselling organisation such as Citizens Advice is already helping you, we'll work with them.

Get more help and support

Call our Financial Guidance Team on 0800 028 7183.

Lines are open:

08:00 - 18:00 Monday to Friday

08:00 - 16:00 on Saturdays

Please note, lines will not be open on public holidays. Calls may be monitored or recorded.

If you’ve already missed a payment, speak to us on 0800 085 2482.

Lines are open:

Monday to Friday 08:00 to 18:00

Saturday 08:00 to 16:00

You can also use our chat service if you prefer.

Contact StepChange Debt Charity at www.stepchangedebtcharity.org

Or call 0800 138 1111.

Lines are open 08:00 to 20:00 Monday to Friday.

Contact National Debtline at nationaldebtline.org

Or call 0808 808 4000.

Lines are open 09:00 to 21:00 Monday to Friday and 09:30 to 13:00 Saturday.

Contact Citizens Advice at www.citizensadvice.org.uk.

Or contact Money Helper (formerly the Money Advice Service) at www.moneyhelper.org.uk.
Call 0300 500 5000.

Or contact Advice UK at www.adviceuk.org.uk.
Call 020 7469 5700.

Contact Citizens Advice at www.citizensadvice.org.uk.

To do this, you can contact one of the 3 main credit reference agencies in the UK. They are:

Equifax
Experian
TransUnion

Find out more about how to check your credit report with them. You can do this online, in writing or verbally.

How we can help

If you're worried about money, get in touch

Speak to one of our specialists

Already receiving advice?

Get more help and support

Do you have loan or credit card debts with HSBC?

Do you have mortgage debts with HSBC?

Do you have debts with other companies and are employed?

Do you have debts with other companies and are unemployed?

Do you want general independent advice?

Do you want face-to-face advice?

Do you want to check your credit record?

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