Get personalised financial support
If you've missed a bill or payment, or think you might do soon, let us know as soon as you can.
Answer a few questions on our income and expenditure form to give us a better idea of your current financial situation. This can help us to give you personalised support, no matter what financial difficulty you might be experiencing.
What to expect
We’ve teamed up with consents.online to give you a safe and secure way to tell us about your income and expenditure. It should only take 10 to 15 minutes to complete and it won’t impact your credit rating.
We'll ask you for:
- basic information about yourself
- your current employment status
- your current monthly income and outgoings – such as your salary and mortgage payments or rent
Who can fill in the form?
If you're the main card or account holder, you can get personalised support.
In the case of joint accounts for a loan or mortgage, either account holder can get support after filling in the form. You only need to complete one form between you – but you'll need to provide information for the second account holder as well.
Fill in the income and expenditure form
Answer a few questions to let us know what you're going through.
If you’re registered for Open Banking, you can save time by having the information from your bank statements and bills pre-populated in the form. The easiest way to use Open Banking is to open the income and expenditure form straight from your mobile, but you can also use your browser.
What happens next?
Once you’ve submitted the form, we’ll contact you within 5 working days to let you know how we can support you.
This may include further tailored support online, or a call with one of our friendly team, who'll be able to use the information you've already provided to work out the best options for you. There’s no need to contact us, we’ll keep you informed every step of the way.
Just so you know, some of the solutions we offer may impact your credit rating, but we’ll let you know if this is the case.
Frequently asked questions
Get in touch
If you’d rather speak to our financial support team first, they'll be able to talk to you and try to find a solution that's right for you. You can speak to us on Chat - or give us a call on:
Mortgages: 0800 085 2482
Credit cards, loans or overdrafts: 0800 028 7183
Our team can also help if you've got a question about filling in the income and outgoings form.
Lines are open 08:00 - 18:00 Monday to Friday, and 08:00 - 16:00 on Saturdays (excluding public holidays). We may monitor or record calls.