How to view and block a subscription

• What is a subscription payment?
• Unblock a subscription

Subscription payments, sometimes known as continuous payment authorities or recurring payments, are repeat payments made to a merchant. These payments are made using your card details, such as your card number, rather than your bank account details. They are often used by TV and music streaming services and short term loans.

A Direct Debit gives a merchant the permission to take a payment from your account on a set date using your account details, including your account number and sort code.

A standing order is a repeat payment instruction you can set up from your bank account. These are often used for repeat payments of the same amount, such as rent payments. 

You can view your active subscription payments which are taken from your UK debit card by going to your mobile banking app current account details page:

1. Log on to the app.
2. Go to your account details page.
3. Select ‘Manage Bills’.
4. Scroll down to Subscriptions section, more information can be found by tapping on the subscription.

1. Log on to the app.
2. Go to your account details page.
3. Select ‘Manage Bills’.
4. Tap on the subscription and click ‘Manage subscription’.
5. Follow the on-screen instructions.

You can also call us on 03457 404 404 between 08:00 and 20:00 every day.

You can unblock/reinstate a subscription payment by speaking to us. You can do this in the app by selecting the Support tab and then selecting 'Chat with us', or by calling us on 03457 404 404. Our lines are open between 08:00 and 20:00 every day.

Blocks last up to 13 months. If the merchant attempts payment after this time, you may be charged.

Putting a block on a subscription doesn’t cancel any agreement or contract you have with a merchant.

If your card expires or you report it as lost, stolen, or damaged, recurring payments will still be taken from your account.