What is a standing order?
A standing order is a regular payment from one account to another. It's for a fixed amount, that can be amended by the person making the payments.
A standing order could be used to make payments to a company, someone you know, or to one of your own accounts (savings, for example). You can set the standing order to end on a certain date, or after a specific number of payments.
How to set up a standing order
You can set up a standing order between your own HSBC UK accounts or to an existing personal payee on the HSBC UK Mobile Banking app.
You’ll need to set up a standing order at least 2 working days before the payment is due to make sure it goes through on time.
Set up with mobile banking
1. Log on
Log on to the HSBC Mobile Banking app.
2. Go to 'Pay & Transfer'
Select ‘Pay & Transfer’ then ‘Make a payment or transfer’.
3. Select your account
Choose the account you want to pay from.
4. Select your payee
Choose the account you want to send money to, either one of your own HSBC accounts or an existing payee.
5. Toggle standing order on
Follow the on-screen instructions and toggle the 'Standing order?’ option to on.
6. Confirm
Complete all the required information and check the details carefully before continuing and confirming.
Set up with online banking
If you're registered for online banking, you can set up a standing order online. You’ll need to do it at least 2 working days before the payment is due to make sure it goes through on time.
1. Log on
Log on to online banking and select 'Pay and transfer' from the quick links section.
2. Select your account
Choose the account you want to pay from.
3. Select your payee
Choose the account you want to send money to, either one of your own HSBC accounts, a saved payee or a new payee.
4. Confirm it's a standing order
Follow the on-screen instructions. When asked if it's a standing order, select 'Yes'.
5. Enter details
Confirm the frequency, start and end dates of the standing order.
6. Generate transaction code
Generate a code with your Secure Key to authorise the transaction. For help, see making payments.
Other ways to set up a standing order
It's usually quickest to set up a standing order online, but you can also do it by phone or in person.
By phone
To set up a standing order over the phone, view your contact options on our phone banking page.
At a branch
If you're setting up a standing order in person, make sure you have the details of who you're paying and some identification, such as a passport or driving licence.
How to amend a standing order
You can amend the amount of a standing order with our mobile app or through online banking. You can also do it over the phone or in branch.
You can increase the payment amount up to 2 days before the scheduled payment date, until 23:45. You can decrease the amount until 23:45 the day before.
If you want to change any other details, you'll need to cancel the existing standing order and set up a new one.
Amend with mobile banking
1. Log on
Log on to the HSBC Mobile Banking app and select the account the standing order is set up on.
2. Go to 'Manage bills'
Select 'Manage bills' and you'll be able to see all the standing orders on your account.
3. Amend the standing order
Select the standing order you want to amend, and you'll have the option to edit or cancel it.
4. Confirm
Follow the on-screen instructions to confirm the change.
Amend with online banking
1. Log on
Log on to online banking, then select 'Standing orders and future payments' from the quick links section.
2. Select your account
Choose the account the standing order is set up on.
3. Find the standing order
Find the standing order you want to amend, then select the 'more information' icon.
4. Change amount
Select ‘Edit amount’ and follow the on-screen instructions to complete the change.
How to cancel a standing order
If you want to cancel a standing order, you need to do it at least 1 working day before your next payment is due.
Cancel with mobile banking
1. Log on
Log on to the HSBC Mobile Banking app.
2. Go to 'Manage bills'
Go to your account details page and select 'Manage bills'.
3. Choose your standing order
You'll be able to see all the standing orders and Direct Debits on your account. Tap the one you want to cancel.
4. Confirm
Follow the onscreen instructions to complete the cancellation.
Cancel with online banking
If you want to cancel a standing order, you need to do it at least 1 working day before your next payment is due.
1. Log on
Log on to online banking, then select 'Standing orders and future payments' from the quick links section.
2. Select your account
Choose the account the standing order is set up on.
3. Find the standing order
Find the standing order you want to cancel, then select the 'more information' icon.
4. Delete standing order
Select ‘Delete’, then follow the onscreen instructions.
Log on to manage your standing order
Set up, amend or cancel your standing order online.
Frequently asked questions
Explore more
Direct Debit support
How to set up, amend or cancel a Direct Debit.
Making payments
Find out how to send money in a way that works for you.
International payments
Send money from the UK easily and securely, 24/7.