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Direct Debit support

Find out more about Direct Debits and get guidance on the different ways you can set up, amend or cancel them.

What is a Direct Debit?

A Direct Debit can be a good way to make sure your household bills and other regular outgoings are paid on time. 

When arranging a Direct Debit, you agree terms like the payment date and amount with the company  billing you. This gives them permission to automatically take payments from your account on an agreed schedule - for example, each month.

How to set up a Direct Debit

You can't set up a Direct Debit on our app or with online banking.

You'll need to get a Direct Debit instruction form from the company or organisation you're paying. Fill in the form and send it back to them.

Some companies and organisations may let you do this online or over the phone. They will then set up the Direct Debit for you using the account details you’ve supplied.

To set up a Direct Debit you'll need:

  • Your name and address
  • Your bank’s name and address
  • Your account number and sort code

Watch our video for more details on setting up a Direct Debit.

How to amend or cancel a Direct Debit

To amend a Direct Debit, you'll need to contact the company directly.

If you want to cancel a Direct Debit altogether, it's usually quickest to do it in online or mobile banking. You need to cancel at least 2 working days before your next payment is due, otherwise the money may still be taken from your account. Before the final payment date, you should also inform the company to make sure they end the contract.

Using the app

  1. Log on to the HSBC UK Mobile Banking app
  2. Select the right account
  3. Tap 'More', then 'Manage future payments', and select the Direct Debit you want to cancel
  4. Tap 'Cancel Direct Debit', then confirm to complete the cancellation

Watch our video for more details on cancelling a Direct Debit on the app.

Using online banking

  1. Log on to online banking using your Secure Key
  2. Select 'Direct Debits' from the quick links section, choose the right account and find the Direct Debit you want to cancel
  3. Select the 'More information' icon
  4. Choose 'Cancel' and follow the on-screen instructions

Other ways to cancel

It's usually quickest to cancel a Direct Debit online or in the app, but you can also cancel by phone or in person.

By phone

Call us on on 03457 404 404 with the details of the Direct Debit you want to cancel. We're open between 08:00 and 20:00 every day.

At a branch

If you're cancelling your Direct Debit in person, make sure you have some identification such as a passport or driving licence.
Find your nearest branch

Frequently asked questions

Explore more

 

If a Direct Debit doesn’t look quite right, you can request a refund in the HSBC UK Mobile Banking app.

 

How to set up, amend or cancel a standing order.

 

Find out how to send money in a way that works for you.

 

Send money from the UK easily and securely, 24/7.

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