How to close your account

If you're switching current accounts via the Current Account Switch Service, your account will automatically be closed and you don't need to take any further action.

By using this service, your standing orders and direct debits will also be automatically transferred to your new account.

If you have other HSBC accounts, these will remain open unless you ask us to close them.

If you're switching current accounts using the Current Account Switch Service (CASS), your other bank can transfer your Direct Debits and standing orders. Just contact your other bank to let them know when you want this to happen.

If you're not using CASS, we can transfer your Direct Debits and standing orders to another HSBC current account in your name and advise all parties of the changes. If it's not to an HSBC account, you'll need to let the Direct Debit recipients know your new account details. If you don’t transfer them to another HSBC current account, they'll be cancelled.

If you're making repayments to any HSBC insurance or lending products like a mortgage, loan, or credit card from the account you're closing, please use our chat service to confirm details of the new repayment account.

If you have other HSBC accounts that require you to have a current account you'll need to close these before closing your current account.

This includes any Investment products, a Global Money Account, a Fixed Rate Saver or a Currency account, for example.

Some accounts have financial consequences when you close them early. It's essential that you understand what these are, and are aware of the terms before deciding to close the account. Please refer to your account terms and conditions for further guidance.

Once you've closed your account, the online statement history will no longer be available. You can print or download any statements before closing your account to ensure your records are complete. If you think you might need access to your transaction history after the account is closed, make sure that the email address registered to your account is correct. You can do this in the app by selecting your profile, then 'Update your personal details' then 'Contact details'. You can also update your email address using online banking.

If your account has Advance Aspects you’ll lose all associated benefits including Worldwide Travel Insurance when you close your account. Please see your account terms and conditions for the benefits associated with your current account. Once insurance policies are closed they can’t be reinstated. If this is a joint account please let the other person know they will also lose their associated benefits.

Get more information on Advance Aspects benefits

Get more information on Premier account benefits

If you are unsure of whether you need these benefits, please contact us via chat or telephone.

If you're registered for telephone banking, call us on 03457 404404 and we'll help close your account.

Lines are open from 08:00 to 20:00 every day.

Premier customers: 03457 707070

Lines are open 24 hours a day, 7 days a week.

If you prefer to visit us in a branch, please bring ID. If you bring any cards, credit books, cheque books and secure keys with you (if applicable), we can securely destroy them for you. All cards and cheque books will be cancelled on receipt of your closure request.

Print and complete the account closure form and bring it into a branch. Alternatively, post it to: HSBC UK Bank plc, Customer Service Centre, BX8 1HB. Or if mailing from outside the UK or by courier, post to: HSBC UK Bank plc, Abbey View, Penfold Drive, Wymondham, NR18 0WZ.

You'll still be responsible for any debit interest and charges, and we'll need you to repay any money you owe us. This includes card transactions you've made that are paid by us after closure, cheques you've issued, and any charges incurred.

We’ll provide your transaction history (free of charge) covering a period of up to 5 years from account closure. We're not required to provide transaction history relating to payment transactions that happened more than 5 years prior to closing an account. In most circumstances we’ll email your transaction history to you within 10 working days of account closure. If you would like to opt out of this service or request transaction history for less than 5 years, tell us in the app or contact us. If we don't hold a valid email address on record, we’ll ask you to provide this, or details of an alternative delivery method. Unfortunately, we can't send information if you don't contact us.

You may request transaction history if you have closed your account within the previous 5 years. We’ll normally be able to provide you with a transaction history covering a period of up to 5 years. However, we are not required to provide a payment transaction history in relation to any transaction that occurred 5 or more years prior to the date of your request. For example, if you requested your payment transaction history 3 years after account closure, you would only be entitled to the last 2 years of payment transaction information. If you no longer hold an account with us, we may firstly ask you to send us identification documentation. Once this is received, in most cases we will issue statements by email within 7 working days. For both payment transaction history at account closure and up to 5 years after account closure, there may be exceptions that prevent us from providing this information.

This means that you don’t have an eligible current account that can be closed via your app. Please use the chat option to close your account. You can find chat under the ‘Support’ tab in your app.

Please follow the instructions displayed in the error message.

Remember that to close a current account in the app the balance must be zero. Also, any associated accounts that require you to have an HSBC current account must be closed before you close your current account.

We can't complete account closure through your app between 21:45 and 03:00. This is due to system maintenance. Please try again outside of these hours. Sorry for any inconvenience.

Please contact us using our chat service to request your transaction history up to 5 years after the account has been closed.

This is your balance after taking into consideration any interest and / or charges. For you to close your account this balance needs to be zero. If you have a debit balance, you'll need to pay this amount into your account before it can be closed. If you have a credit balance this is the amount you need to move out of your account before it can be closed.

If you do have pending transactions, they need to be cleared before your account can be shut down. When you log on to online banking or the HSBC UK Mobile Banking app, we'll show you any pending transactions for your current account. These are payments or deposits that haven't yet been debited from or credited to your account.

Pending transactions can include:

A pending debit card transaction is a recent card transaction that hasn’t yet cleared or been debited from your account. Debit card transactions can take several days to be processed and will show as pending until then.

Pending transactions don't include: