Branch finder

We now have three different formats for our branches. Take a look at how the formats differ before planning your visit.

There are more ways to bank in your local area, including Pop-Ups, Banking Hubs and Cash Pods.

The use of the above map function and information provided by Google is subject to its "Terms of Use". HSBC makes no representation and accepts no responsibility as to its accuracy or completeness.

The links to "Google Maps" and "Terms of Use" contained within the above map will exit HSBC's website when clicked. HSBC assumes no liability or control for your use of this link.

Use our online booking system to book an appointment for personal banking in your nearest branch.

If you have accessibility needs, all of our branches have a quiet hour between 14:00 and 15:00.

Find out more about the services available at your local Post Office. 

Use the Post Office branch finder to find your nearest Post Office and check their opening times.

It's important that our customers can pay in and withdraw cash in their local area without being charged.

To find your nearest cash services, visit LiNK's Cash Locator. This will tell you where your nearest free and pay-to-use cash machines, Post Offices, Banking Hubs, and shops offering cashback are.

If you still feel like you cannot easily access the cash services you need in your local community then you can submit a Cash Access Request. Our partner LiNK, will carry out all assessments on behalf of HSBC UK Bank plc.

You can also write to LiNK to make a Cash Access Request at Link Scheme Ltd (Cash Access Request), Central House, Otley Road, Harrogate, HG3 1UF and they will acknowledge your written request within 72-hours of receipt. LiNK will ask you if you are looking to take out or pay in cash and if you are a personal or business customer. They will also ask you to comment on what services you would like to see in your local area.

LiNK welcome Cash Access Requests from anyone in a local community including members of the public, elected officials, community groups, charities supporting the local community and businesses who trade in that local community.

If you feel the assessment did not consider important information that could have had an impact on the outcome, you can submit a formal request for LiNK to review the outcome within 28 days of LiNK publishing the assessment.

In order to undertake a review LiNK would need either:

• New information that was not considered during the assessment
• The correction of any inaccuracies that may have had an impact on the outcome of the assessment

You can request that LiNK review their decision here or by sending a letter to Link Scheme Ltd (Cash Access Request), Central House, Otley Road, Harrogate, HG3 1UF. If LiNK do carry out a review, they must complete it within 12 weeks.

If you still have concerns following the outcome of the cash access assessment review, you can raise a complaintraise a complaint directly to LiNK. You can also submit a complaint in writing to LiNK at Link Scheme (Complaints Manager), Central House, Otley Road, Harrogate, HG3 1UF.

If you have concerns relating to how HSBC UK Bank plc offer cash services or about the delivery of new cash access services you can raise a complaint with us directly.