If you have a visual impairment, here are a few things that could make everyday banking easier.
Braille, large print and audio
If you’d like us to send you things in a format that suits you
You can opt to receive letters, PINs, statements and other communications in braille, large print or audio formats.
You can also request the PDFs on our website in an alternative format.
How to get it
Just tell us which format you'd prefer using Chat.
You can also call us on 03457 404 404 or visit us in branch.
Templates
If you have difficulty filling in small boxes
A plastic template could make writing cheques, filling paying-in slips or signing your cards easier.
Just place the template over your cheque, slip or card for guidance on where you need to fill in the details. (Braille instructions are included on the template, if you need them.)
How to get one
Contact us through Chat, call us on 03457 404 404 or ask in one of our branches.
Note gauges
If you need a hand telling the difference between bank notes
Note gauges have 4 marks that are measured to the different widths of £5, £10, £20 and £50 notes. Just place the gauge over the note to identify it.
How to get one
You can request a note gauge by contacting us through Chat. You can also call us on 03457 404 404 or ask in one of our branches.
Talking ATMs
If you’re unable to see or read on-screen instructions
Talking ATMs are easy to use. Plug in your headphones and you’ll receive audio prompts rather than having to read the ATM screen.
How to access them
You just need your bank card, PIN and a standard pair of headphones (3.5mm jack).
Frequently asked questions about talking ATMs
Online, mobile and telephone banking
If it’s challenging to get out and about
Did you know you can carry out most banking tasks from home using online banking, telephone banking or our mobile app?
To log on to online banking there are several options available including a Mobile Banking PIN which you access through our mobile banking app. There are many advantages to using a Mobile Banking PIN, including biometric ID which can make logging on easier. If you have a compatible iPhone, iPad or Android phone, you can access your accounts using Touch ID, Face ID or Android Fingerprint.
We also offer a larger version of the physical Secure Key if you need it. This includes audio functionality and can be useful if you have difficulty pressing buttons.
How to access it
If you have a current account with us, you can register for online, mobile and telephone banking.
To order a larger Secure Key, contact us through Chat, visit us in branch or call the number on the back of your card. If you're in the UK, you can also reach us on 03457 404 404 (08:00 to 20:00 every day).
Find out more
Chat
If you want to contact us from your computer
If you've got a question about your account, you can send us messages securely through our Chat service. It's available in the mobile app and through online banking.
How to access it
To chat to us in the mobile app go to Chat with us. Or, you can log on to online banking and open the Chat window on the right-hand side of the screen.
Website accessibility
If you use a screen reader
We aim for our websites and applications to meet a minimum 'Double-A' (AA) rating of the Web Content Accessibility Guidelines Version 2.1 (WCAG 2.1).
This means that:
- All controls work with a keyboard alone
- Form fields have labels so you can tab through from the start to the end
- Non-decorative images include text alternatives (alt text) for screen readers
- Link text is descriptive – we don't use 'click here'
- Error messages describe what the error is
- We give you time to complete activities
Find out about our global accessibility programme.
Pop-up settings
For your security, online banking signs you out after a certain period of inactivity. A pop-up message will give you 60 seconds to confirm if you'd like to stay signed in. You won't see this message if you've disabled pop-ups in your browser settings.