Website Terms

'Content' means all pages, screens, information and materials included in or accessible through this Site (including any content available on any email or SMS services)

'you', 'your' and 'yours' means you, the person(s) accessing this Site and the party on whose behalf you are doing so 'we', 'us' and 'our' means HSBC UK Bank plc. 'HSBC Group' means HSBC Holdings plc, its subsidiaries and associated companies from time to time.

These Terms cover your use of this Site. All products and services provided by members of the HSBC Group have their own terms and conditions (the 'Product Terms'). You must read both the Product Terms and these Terms. To the extent that the Product Terms conflict with these Terms then the Product Terms will prevail.

We may change the content or services found on our Site at any time without notice, and consequently the Terms may change at any time in the future.

Your privacy is important to us. If you are browsing our website, you can view the Website Privacy Notice here.

Information or opinions contained on this Site do not constitute an offer to sell or a solicitation, or offer to buy, any securities or financial instruments or investment advice or any advice or recommendation in respect of such securities or other financial instruments.

Should you seek to rely in any way whatsoever upon any content contained on this Site, you do so at your own risk.

Before you make any decision or take any action that might affect you or your personal finances or business, you should always consult a suitably qualified professional adviser(s) to obtain appropriate financial, legal, accounting, tax and other advice.

Where we provide hypertext links to other locations on the Internet, we do so for information purposes only. We are not responsible for the content of any other websites or pages linked from or linking to this Site. We have not verified the content of any such websites. Following links to any other websites or pages shall be at your own risk and we shall not be responsible or liable for any damages or in other way in connection with linking. When you access or link to any other website, please read the terms and privacy notice issued by such other website to determine the policies that apply to information or data maintained by that website. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on our Site.

Copyright in the pages screens, information and material in their arrangement included in this Site is owned by or licensed to HSBC UK Bank plc unless otherwise noted. You may imprint, copy, download or temporarily store extracts from our Site for your personal information or when you use our products and services. You must not alter anything. Any other use is prohibited unless you first get our written permission. In particular no one may use a part of our Site on any other website, or link any other website to our Site, without our prior written permission.

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to the Bank or any message sent by the Bank to you over the Internet.

We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by email or otherwise to ask you to validate personal information such as your user ID, password, or account numbers.

We're committed to supporting customers through our social media platforms and strive to maintain a safe and respectful environment for all users.

More information can be found below.

Guidelines for engagement

Engage positively:

• Encourage positive and constructive interactions
• Don't engage in or support any form of harassment, bullying, or discrimination

Protect your privacy:

• Be cautious when sharing personal or financial information 
• Contact us through official channels such as our website or customer service hotline for account-related queries

Report and moderation:

• Report any inappropriate content or behaviour to us immediately
• Understand that we may remove content or block users who violate our guidelines

Social Media Terms of Use

HSBC operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for UK customers. We monitor and record comments and posts made on these channels about HSBC so that we can improve our services.

HSBC is not responsible for any information posted on those sites other than information we have posted ourselves. We don't endorse the social media sites themselves or any information posted on them by third parties or other users.

HSBC doesn't give investment, tax or other professional advice via social media sites. You should always seek independent advice before making such decisions.

When you engage with HSBC via social media, your personal data may be stored on that social media site's servers. These are outside the control of HSBC and may be in the US or elsewhere outside the EU. Any information posted to such sites may be accessed and read by the general public. It is not an appropriate forum to discuss customers' products or financial arrangements. We'll never ask for your bank details or any security information but, may ask you to direct message your name, postcode, and house number.

HSBC regularly updates and monitors our social media accounts and welcomes feedback and ideas submitted via these channels. HSBC aims to join the conversation whenever possible, but can't guarantee to read or reply to all messages sent to official HSBC social media accounts.

Emerging themes and helpful suggestions are passed to the relevant people within HSBC for consideration, but no guarantee is made that any proposals will be acted upon.

X (formerly Twitter)

HSBC operates the following official X (formerly Twitter) accounts in the UK:

www.twitter.com/HSBC_UK

Facebook

HSBC operates the following official Facebook pages in the UK:
https://www.facebook.com/hsbcuk

Instagram

HSBC operates the following official Instagram pages in the UK:
https://www.instagram.com/hsbc_uk/

UK data privacy laws require organisations like HSBC UK to provide information to people about the personal data they hold and use. Our Privacy Notice is our way of providing you with this information.  It includes information such as explaining how we collect and use your information, how that information is used and disclosed, and your rights regarding your data. You can find our Privacy Notice here:

https://www.hsbc.co.uk/privacy-notice

This website is designed for use in the United Kingdom. The products and services represented within this website are intended for UK customers.

This website is provided by HSBC UK Bank Plc ('HSBC UK'). HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority.

If you are outside of the United Kingdom, we may not be authorised to offer or provide you with the products and services available through this website in the country or region you are located or resident in.

This website is not intended for distribution or use by any person in any jurisdiction, country or region where the distribution or use of this material is restricted and would not be permitted by law or regulation.

If you wish to contact HSBC UK Bank plc, please refer to the ‘Help & support’ link which can be found in the footer of each page of the site.