Secure Key | Digital Secure App

What is a physical Secure Key or Mobile Banking PIN?

We take your online safety very seriously. If you use online or mobile banking, our physical Secure Key or Mobile Banking PIN gives you added protection against fraud as they generate temporary codes so only you can access your accounts.

Fraud alert: Never give out your security codes to anyone. Criminals pretend to be people you trust like a company you pay bills to, HSBC or even the police. To find out more, visit our Security centre.

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Having any trouble with your physical Secure key or Mobile Banking PIN? This tool will give you all the information you need.

Digital banking help tool

Frequently asked questions

You can set up app access on up to 3 different devices. To find out how, go to our digital banking help tool to get step-by-step instructions.

Once you’re set up on your new device, you can remove your old one by going to 'Manage devices'. To do this, go to the Profile section of the app and select 'Security and generate security code'. If you're using online banking, select 'Account services' in the top menu to find 'Manage devices'.

It depends on which details you've locked out or forgotten. Just go to our digital banking help tool, select the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, or do the same in the app. You should see directions on what to do next.

If your physical Secure Key is lost or stolen or you can't use it, call 03456 002 290 so we can deactivate it. You can then either upgrade to a Mobile Banking PIN or order a replacement.

If you can still use your physical Secure Key, but would like to replace it, you can do either of the following:

Upgrade to a Mobile Banking PIN by downloading the HSBC UK Mobile Banking app
Order a new physical one using Chat - just log on to online banking and select 'Chat'

To find out what's happening, go to our digital banking help tool. Then select 'Physical Secure Key error messages' and confirm which error message you’re seeing.

A Mobile Banking PIN is compatible with normal VoiceOver (iOS) or TalkBack (Android) features. If you can't use a Mobile Banking PIN, and you'd like to discuss other options, contact us on 0345 600 2290.

Yes. We have our digital banking help tool, which has visual guides on how to sort out any Secure Key or log on issues. If you can't find your answer there, select 'Need help?' on the right of this screen.

To set up or activate a Physical Secure Key (PSK), go to our Digital Banking Help Tool, select 'How do I activate my new Secure Key', choose the option you need and follow the steps. Alternatively, select 'Log on' above and enter your username, you should see directions on what to do next.