Accessibility
Supporting your everyday banking needs
Get help with your banking if you're deaf, or have a hearing or speech impairment.
If you’re concerned your mental health is impacting the way you manage your money, we have a range of services to support you.
Our support services
Check out some of the services we've got to help you bank your way
When you need to see us in person, we want to make visiting our branches simple.
More help and support
Branch quiet hour
We run a daily quiet hour from 14:00 to 15:00 in all our UK branches to support anyone with conditions like autism, dementia or ADHD. This includes a designated quiet space and increased awareness and support from staff.
Hidden Disabilities Sunflower
Wearing the Hidden Disabilities Sunflower discreetly indicates to people around you that you may need extra support or a little more time. You can collect a free lanyard for you or someone you know from any of our branches.
Experian Support Hub
We've teamed up with Experian to launch the Support Hub to make it easier to get you any extra help. The hub lets you tell several organisations in one go about what support you need – and that includes us.
Accessibility resources
We're working towards becoming the world’s most digitally accessible bank.
We're offering 1,000 people outside HSBC the chance to take part in our training – for free.
Find out about inclusive technology on our hub and be inspired by the ex-rugby player and TV personality Jodie Ounsley, a cochlear implant user.
Keny ensures our digital products and services are accessible to all our customers.
Website accessibility
Making sure our website is accessible to everyone
Get in touch
We're here to help
Contact us
Got a question for us, or a problem that needs solving? There are lots of different ways to get in touch.
If you're a carer or you regularly assist someone, you may need to be appointed to look after their finances. We explain how you can help someone in the short or long term. You can also find out how to appoint another person to assist you with your own finances.
Find out how we can help if you're living with dementia, or supporting a loved one who is.
We'll do our best to make banking straightforward during difficult times.
Find out what to do when there are changes to your or someone else's health and get information on how we can support you in making a big financial decision.