Samsung Pay

Secure and simple

With Samsung Pay, you can use almost any Galaxy device, like your smartphone or smartwatch, to shop with your debit and credit cards virtually anywhere contactless is accepted. Just add the cards to Samsung Wallet and tap to pay. Find out more about how to use Samsung Pay.

Use your HSBC UK credit or debit card with Samsung Pay to make payments virtually anywhere you can tap your contactless card. You can also make payments in apps and on websites where you see the Samsung Pay Checkout button. Samsung Pay lets you make purchases above the £100 contactless limit with most retailers too.

Samsung Pay can be used in stores wherever you see these symbols:

We won't charge you for using Samsung Pay, but charges from your mobile network provider may apply, depending on your data plan.

How to add a card

You’ll need a mobile data or Wi-Fi connection to add a card to Samsung Pay.

Phone:

Open the Samsung Wallet app
Select the + icon on the top right hand side of the ‘Quick Access’ tab, and then select ‘Payment cards’
Scan your HSBC UK credit or debit card information, or enter the details manually
In some cases you’ll have to verify your card with a one-time passcode which will be sent to you by text message

Once you've verified your card, you're ready to make contactless payments on the go

Smartwatch:

If you have the Samsung Wallet app on your phone, you can either import cards onto your watch from your phone or add cards manually via your phone to pay using your watch.

Open the Galaxy Wearable app on the phone connected to your watch.
Select the Home tab, and then swipe to select ’Samsung Pay’
Next, select ‘Import cards’ to import your card from the Samsung Wallet app on your phone onto your watch. Then follow on-screen instructions to verify your card
You can also select ‘Add credit or debit card’ and scan your HSBC UK credit or debit card information, or enter your card details manually
In some cases you’ll have to verify your card with a one-time passcode which will be sent to you by text message

Once you've verified your card, you're ready to make payments using your watch

How to pay

Most of the time, you don’t need a mobile data or Wi-Fi connection to use Samsung Pay. Sometimes you may need to connect to the internet, for example after a device restart.

In shops

To pay in shops with your phone, simply swipe up on the screen or open the Samsung Wallet app from your home screen. Select the card you want to pay with, hold the device near the contactless reader and authenticate your payment using Iris scanner (on compatible devices), fingerprint or your Samsung Wallet PIN.

To pay in shops using your Samsung watch, press and hold the button on the back of your watch and then enter your PIN. Next, rotate the visual bezel to select card and tap ‘PAY’. Hold your watch close to the contactless card reader for the payment to be processed.

In apps and on websites

To pay within participating apps and websites, select the Samsung Pay Checkout button and authenticate your payment using either Iris scanner (on compatible devices), fingerprint or your Samsung Pay PIN.

Pay on Transport for London (TfL)

Samsung Pay allows you to set a card up as a ‘Transport card' to use on TfL services. This option means you don't even need to wake your phone or verify with Iris scanner, fingerprint or your Samsung Pay PIN - simply touch the middle section of your phone against the card reader.

You can use this service for pay as you go on London buses, Tube, London Trams, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus and most National Rail services in London.

Frequently asked questions

Most HSBC UK credit and debit cards are eligible for Samsung Pay, subject to status.

HSBC Global Private Banking Debit Card
HSBC UK Premier Credit Card
HSBC UK Visa Credit Card
HSBC UK Mastercard Credit Card
HSBC UK Welsh Credit Card
HSBC UK Student Credit Card
HSBC UK Visa Debit Card
HSBC UK Advance Debit Card
HSBC UK Premier Visa Debit Card
HSBC UK Premier World Elite Credit Card
HSBC UK Classic Credit Card
HSBC UK Rewards Credit Card
HSBC UK Global Money Debit Card

The Samsung website has a list of which devices you can use with Samsung Pay.

If your device is lost or stolen, you can use Samsung's Find My Mobile service to remotely disable your cards on that device.

You can also call us on 03456 002 290 to suspend or remove your card from Samsung Pay.

Lines are open 08:00 to 20:00 every day except for Christmas Day, Boxing Day and New Year's Day. We may monitor or record calls.

If you lose your card, please contact us immediately on 03456 007 010.

When you cancel your card, your physical card will be stopped
When we issue you with a new card, you won’t need to register it with Samsung Pay again as your new card details will be updated automatically
Once your new card arrives, you should activate it as soon as possible to continue using Samsung Pay

Lines are open 24 hours a day, 7 days a week. We may monitor or record calls.

If you replace or update your device, you will need to add your card(s) to Samsung Pay again.

Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example, if you pass it to be repaired.

If your card is nearing expiry, we automatically issue a replacement card and update the new card details in Samsung Pay, once you’ve activated your new card. If the expiry month has passed and you haven’t received a new card, you’ll need to contact our lost or stolen cards team.

Samsung Pay uses Tokenization and Samsung Knox to secure your payment information. Additionally, your fingerprint or a 4-digit Samsung Pay PIN is required to authorise in-store purchases, or iris scanning on compatible devices.

To protect your card:

You must not choose a Samsung Pay PIN that can be easily guessed by anyone else or tell anyone else what your device passcode is; and you must ensure that you do not store anyone else's fingerprint or Iris scan within your Samsung device.

One-time passcode:

For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and will be sent via text. Once received, please enter the one-time passcode into the appropriate field.