Take control of your banking
We understand the support you need can change over time, depending on your health and circumstances. To make your banking work for you, tell us what support you need, when you need it, and how long for.
We know that it's not always easy to talk about your circumstances, so there's no need to tell us why you need this support if you don’t feel comfortable.
Types of support available
Register your support needs
How to tell us what support you need
Tell us about your support needs by starting a chat in mobile banking, filling in an online form, visiting a branch or calling us.
We'll update our records, so you only need to tell us once. But please let us know if your needs change or you no longer need the support.
We'll only use the information to improve the service we offer you. For details, see our data privacy notice.
How to tell multiple organisations in one go
We've partnered up with Experian to offer a free service allowing you to share your needs with HSBC and other organisations at the same time. This will save you from having to contact each organisation separately.
To find out more and use the service, visit the Experian Support Hub.